Booking Terms and Conditions

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Booking Terms and Conditions


Please pay extra attention to Clause 4, our new cancellation policy, as this will affect your financial agreement between yourself and the College. Please note that each booking constitutes a legally binding contract whereby you make a commitment to the College which must be honoured by you.

These are the terms and conditions that apply when you reserve a course at the Arthur Findlay College.

You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

1 COVID-19 (also referred to as Coronavirus):

We have implemented strong measures to maintain a safe environment. We want our students, tutors, and staff to be able to work and stay with confidence.

All of our team are required to adhere to comprehensive cleaning and safety procedures intended to reduce the risk of Covid-19 exposure and transmission.

  1. a) Face mask Policy

Face masks are no longer mandatory whilst at College. If you feel more comfortable wearing a Facemask you are welcome to do so.

  1. b) Covid-19 Safety Standards

For the health and safety of students, tutors, and staff, and in line with UK legislation and current health authority guidance, we may be operating with modified or reduced services (e.g., reduction in restaurant menu and bar service, reduced shop opening times, alternative guest room furnishings and amenities).

Our number one priority is your health, safety, and well-being. We are closely monitoring the legislation regarding Covid-19 safety and management to ensure our policies reflect and exceed current legal requirements, are suitable and comprehensive. Many of our students are from oversea and may be accustomed to different legislation and restrictions. We have considered this in our approach to incorporate the very best COVID-19-secure procedures and it is our aim to ensure your safety and wellbeing whilst at the College.

We have supplemented our cleaning regimes with additional Covid-19 cleanliness specific guidance, training, and information consistent with our own high standards.

We have increased the frequency of cleaning public areas, and high-touch points in guest bedrooms using the very best cleaning chemicals that are effective against Covid-19 and most other viruses.

We have introduced new standards and service approaches to our dining room buffet counter and all possible enhancements have been maintains to offer the same high standards and services that you would normally expect to enjoy at the Arthur Findlay College.

You must immediately notify us to the extent that you should be (i) self-isolating or (ii) should be self-isolating pursuant to Government guidelines. In any event, the Arthur Findlay College reserves the right to cancel any course reservation (before or during the stay).

  1. c) Bedroom Occupancy

Bedroom occupancy is now back to sharing. If you do not wish to share, please book a designated single room. *


a) A deposit of £100 per person (which amount may be subject to change from time to time) is required to confirm each booking.

b) Deposits are not refundable/transferable.Please ensure you have adequate travel insurance to cover you should you need to cancel or amend your booking.

c) Transfers cannot be made in respect of any other Courses run at the College by organisations other than the College itself.


  1. a) Course charges MUST be paid IN FULL at least 40 DAYS before the date each Course begins (or upon booking if within 40 days of commencement of a Course). If full payment has not been received at the expiration of 14 days from the commencement of this 40-day period (i.e., within 40 days of the Course start date), the booking will be deemed cancelled by you. We will therefore cancel your booking without further reference to you. It is your responsibility to ensure that your balance is paid on time. It is not the College’s responsibility to chase you.
    If you have not paid in accordance with this provision please check with Reception before commencing your journey in order to verify whether or not accommodation and Course place(s) may still be available for you. It is your obligation to ensure that you comply with this requirement, not the duty of the College to issue reminders.
  2. b) Overseas students may pay directly into the College bank account QUOTING THEIR INITIAL DEPOSIT RECEIPT NUMBER, and separately advising us that payment has thus been made. However, this may incur additional bank charges, which will be payable by you to the College on arrival. The Bank Account details are:

    The Arthur Findlay College
    Account No: 67699618
    Sort Code: 60-02-36
    IBAN: GB62 NWBK 600236 67699618

    Overseas Students – If you require further information, please contact reception.

  3. c) Payment may be made by cheque or (for payments of £25 or more) credit, debit, or charge card (VISA, MASTERCARD OR DEBIT CARD). If paying by credit, debit, or charge card, please quote the card type, card number, expiry date and security code (last 3 digits on back of card). No transaction fee will be charged for debit cards.
  4. d) Where a deposit has been paid by credit, debit or charge card, the balance due will be debited to that same card 40 days before the Course commencement date without further reference to the cardholder, provided the card is still valid. Please note that the College does not accept Euros.
  5. e) Course charges at the time of printing are incorporated in the printed College Prospectus. These charges (and any promotional offers) are subject to change and at the discretion of the College; bookings are accepted on the understanding that the Tariff will be that ruling at the time of booking.
  6. f) VAT will be charged where appropriate at the current rate.
  7. g) Rooms are allocated at the discretion of the College.
  8. h) If you depart the College a day early or arrive a day late, then we are not able to give you a refund or discount.

It is your responsibility to ensure that your balance is paid on time. It is not the College’s responsibility to chase you.


  1. a) In the event that you cancel your booking, you will lose your deposit.
  2. Deposits are non-transferable and non-refundable. In the event of cancellation (other than by the College) of any booking, the College will make the following cancellation charges:
  • If you cancel;
    • 31 days of more before the course begins, you will be refunded the full balance (less your £100 deposit)
    • 21 – 30 days before the course begins, you will be refunded 75% of your balance paid (less your deposit)
    • 11– 20 days before the course begins, you will be refunded 50% of your balance paid (less your £100 deposit)
    • If you cancel 0 – 10 days before the course begins, you will not be refunded any monies that you have paid for your course, nor may you transfer and monies paid*.
    • * Cancellations less than 4 weeks are NOT transferrable unless medical evidence is given to the designated person within the collegiate committee. The decision of the collegiate committee is final.
    • If approved by the collegiate committee, balance transfers (less deposit) can be transferred to any course within the current financial year that runs January – December. This will be subject to programme availability.
  1. b) The College reserves the right to refuse or cancel a booking without explanation and to refund any deposit or other payment made. If you have already arrived at the College and have to leave the College for any reason, it will be the Manager’s discretion as to whether you will be reimbursed unused funds. This will depend greatly on the circumstances.
  2. c) Courses with less than 10 students may be cancelled. Transfers cannot be made in respect of any other Courses run at the College by organisations other than the College itself.


  1. a) The accommodation charges include the provision of a standard meal in accordance with the scheduled daily menu. The College does not provide à la carte meals but does promote a good balanced diet. Please check with the College management if advice is required.
  2. b) Normal diets, pescatarians, vegetarians, Vegans, lactose free, gluten free, will all be able to select freely from the buffet choices available. There will always be a meal suitable for your dietary needs for you to choose from the main buffet. We require you to declare your dietary needs to us at booking stage to ensure we have the correct volumes of foodstuff in stock. There is no extra charge for any of the dietary requirements mentioned above.
    The college will provide a meal that promotes a balanced diet suitable for all dietary tolerances but will not provide any special variation.

    Ordinary Diet – means you eat anything
    Pescatarian – does not eat meat but does eat fish and vegetarian foods – they do also eat eggs and dairy foods.
    Vegetarian – Eats vegetarian foods only including eggs and dairy foods
    Food allergies and intolerances

    Anyone that has an allergy to any food type or ingredient must also declare this before you confirm your booking so that we have the opportunity to discuss this if we feel it is appropriate. The college reserves the right to charge a supplement if necessary, to cover the costs of purchasing special ingredients or extra kitchen staffing costs if appropriate.


Please note that all parts of the College (including bedrooms) are strictly ‘no smoking’ areas.


  1. a) The College accepts no responsibility or liability whatsoever for visitors’ money, clothing, documents, valuables or other items or belongings. Cars parked in the car park are at the owner’s own risk.
    b) Subject to errors and omissions, the Tutors and Course Organisers listed are correct at the time of printing. However, these may be subject to change if necessary, without notice, for which the College cannot be held responsible or liable.
    c) The opinions expressed by individual Tutors, at the College are not necessarily representative of College policy nor of views held by the College itself.
    d) Certificates issued by outside bodies are not recognised by the Arthur Findlay College


  1. a) Please note that if you are dissatisfied with your sitting, you must tell the Medium after 10 minutes into the sitting. The Medium will then escort you to Reception for a refund. Later complaints cannot be accepted.
    b) Recording the sitting is your responsibility. The college does have recording equipment that you can use, but we cannot be held responsible for failed recordings.


  1. a) Unless otherwise specified, rooms become available from 3pm on the day of arrival.
    Courses will commence at the time stated in the prospectus. Rooms must be vacated by 10am on the day of departure irrespective of the Course finishing time and the College by 11am or shortly after termination of the Course if later.
    b) The Arthur Findlay College operates a zero tolerance policy in respect of physical or verbal abuse towards students, staff, tutors and the building.
    c) No private sittings, circles, seances, demonstrations, groups, workshops, talks, lectures, healing, complementary therapies or similar activities are allowed to take place within the College or its precincts unless under the direct control and supervision of one or more of the Tutors working on the Course.
    d) No cameras or other filming or video/audio recording equipment are to be used in the College or its precincts, without prior permission in writing from the General Manager. The content of all audio and visual recordings remains the copyright of the College and may not be used for public or commercial purposes. Any public use, whether or not for gain, will constitute a breach of the Copyright Laws.
    e) No person is allowed to promote, advertise, offer or sell goods or services in the College or its precincts.
    f) We regret that visitors’ pets cannot be permitted.
    g) We regret that caravans and tents used for sleeping purposes cannot be permitted in the College grounds
    h) The Duty Manager and or Course Organiser has the right to refuse admission to the College or any part of it, at any time, or to require any person to leave any part of the College or the College grounds, at any time, without having to give a reason why. Students exhibiting unacceptable behaviour will be asked to vacate the college premises by the Duty Manager, General Manager and/or the Course Organiser. Visitors to the College must always report to reception.
    i) Allocation of the student to the group is the responsibility of the Course Organiser.
    j) Damages to college property including soiled linen and towels will have to be paid for by you and will be debited from your account. The minimum charge will be £30.00. In the event that you do not report any damages or accidents, this will lead to you being banned from attending the college in the future.
    k) Theft of College Property is a criminal offence, students suspected of theft will be immediately banned and we may involve the police. We reserve the right to recover the cost of missing items by debiting your credit/debit card.
    l) Requesting room moves will incur a fee of £25.00 per person to cover the linen change.


Providing a high level of customer service satisfaction is the main ethos at The Arthur Findlay College and we endeavour to provide a quality service to all our clients. However, we do recognise that from time-to-time issues can arise which may leave you feeling dissatisfied with the level of service you have received. Under these circumstances, we ask that you put your complaint in writing and send it to the Arthur Findlay College Committee Secretary, Stansted Hall, Stansted Mountfitchet, Essex. CM24 8UD. Your complaint will then be dealt with either by the AFC committee or the SNU Arbitration Committee, whichever is appropriate. Rest assured that all complaints will be acknowledged and dealt with at our earliest opportunity. Please be assured that any concerns will be treated with due consideration and confidentiality as swiftly as possible.


For information on how to apply for Individual Membership of the Spiritualists’ National Union, please write to the following address (enclosing a stamped, addressed envelope):

The General Secretary
The Spiritualists’ National Union
Stansted Hall
Stansted, Essex
CM24 8UD

Tel No 0845 4580768

Visits to the Spiritualists’ National Union Offices (at Redwoods as above) may only be made between the hours of 9.30am & 12.30pm and 2.00pm & 4.30pm, Monday to Friday. Access during these times is for general enquiries or to purchase items from the office.


Due to the historic nature of the building wheelchair/disabled access and other facilities are regrettably limited. If you require disabled access or other disabled facilities, please check with us before making the booking. We accept your reservation enquiry on the basis that you have informed us in writing about any disability you have, as well as other conditions such as allergies, epilepsy, asthma and diabetes, or any reason that could make it unwise for you to stay at the College. Whilst mediumship is a positive experience, working with mediumship takes you into a heightened emotional state which is not conducive to people with certain medical health conditions.

It is essential that you provide full information on these aspects at the time of making your reservation. The College does not provide a carer service.


Young Persons under 18 years of age are not permitted on any residential Course.


The College does not provide any form of Accreditation in respect of students attending any of its Courses.


  1. a) If you wish to cancel you course you will incur cancellation fees. (see clause 4) These will not be waivered under any circumstances. Please ensure you take out separate insurance to cover any event that you may cancel so you can recover any losses that you will incur.
    b) If WE cancel your course, you will be entitled to a full refund, including your deposit. We cannot pay for any travel costs that you may have incurred such as flight tickets or hotel charges. We therefore highly recommend that you take out travel insurance to cover yourself.


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Content last updated January 2023